FAQs

AIMANORA

Smart Living, Redefined.

Welcome to our Frequently Asked Questions section.
If you still need help after reading this page, feel free to contact us anytime — we’re always happy to assist!

📦 1. Do you offer free shipping?

Yes!
We offer Free Shipping Across the USA on all orders — no minimum purchase required.

🚚 2. How long will my order take to arrive?

Our standard shipping time is:

🕒 5 to 10 business days
(Weekends and holidays not included)

We work with reliable US-based fulfillment partners to ensure safe and timely delivery.

📍 3. Do you ship outside the UAE?

Currently, we only ship inside the UAE.
International shipping will be added soon, InshaAllah.

📦 4. How can I track my order?

Once your order is shipped, you will receive a tracking number via email.
You can track your order using:

🔗 Track Your Order Page (We will set this up)

If you can’t find your tracking email, contact us at:
📧aimanorashop@gmail.com

💳 5. What payment methods do you accept?

You can pay in cash when your order is delivered to your address in the UAE.

❓ 6. My item arrived damaged or faulty. What should I do?

Don’t worry — we’ve got you!

Just email us a photo or video of the issue at:
📧 aimanorashop@gmail.com

We will issue a full refund or send a replacement within 24–48 hours.

🔄 7. Do I need to return damaged items?

No, you don’t need to ship anything back.
We currently do not require physical returns.

Simply provide proof of the issue, and we’ll take care of the rest.

🛒 8. Can I cancel my order?

Yes — but only within 24 hours of purchase.
After that, your order enters processing and cannot be canceled.

🏠 9. Do you have a physical store or office?

No, AIMANORA operates 100% online.
This keeps our prices affordable and allows us to offer free US shipping.

📧 10. How can I contact customer support?

You can reach us anytime at:
📧 aimanorashop@gmail.com

We reply within 24 hours (usually much faster).

⭐ Still need help?

We’re here for you.
Send us a message anytime — we love helping our customers!