Refund & Return Policy

AIMANORA – Refund & Return Policy

Last Updated: December 2025

At AIMANORA, customer trust comes first. We aim to provide a smooth and reliable shopping experience for our customers across the UAE. If something isn’t right with your order, we’re here to help.

✅ 7-Day Issue Resolution Guarantee (UAE)

If your order arrives damaged, defective, or incorrect, we will offer a replacement or refund after verification.

You must contact us within 7 days of receiving your order.

📧 Email: aimanorashop@gmail.com
📱 WhatsApp: (recommended to add later)

📦 Eligibility for Replacement or Refund

To be eligible:

✔ Item must be damaged, faulty, missing parts, or incorrect
✔ Clear photo or video proof is required
✔ Request must be made within 7 days of delivery

Our team will review and confirm the issue before approval.

🚫 Returns Policy (No Physical Returns)

As we work with fulfillment partners and offer Cash on Delivery across the UAE, we currently do not accept physical returns.

This means:

  • You do not need to return the product

  • Issues are resolved via replacement or refund

  • Decision is based on photo/video proof

This approach helps reduce delays, shipping waste, and keeps prices affordable.

💵 Refunds for Cash on Delivery Orders

Since orders are paid via Cash on Delivery, refunds are processed in one of the following ways:

  • Bank transfer

  • Store credit (optional, faster processing)

Refund method will be discussed and confirmed with the customer after approval.

⏱ Refunds are usually processed within 3–7 business days after confirmation.

🛑 Order Cancellation

Orders can be canceled within 12 hours of placing the order.

After this time, orders are processed for dispatch and cannot be canceled.

To request cancellation, contact us immediately at:
📧 aimanorashop@gmail.com

❗ Order Confirmation (Important for COD)

All Cash on Delivery orders are confirmed via WhatsApp or phone call before dispatch.
Unconfirmed orders may be automatically canceled.

🤝 Our Customer Promise

AIMANORA is built on trust and transparency.
If you face any issue, simply reach out — we’ll make sure you’re treated fairly and respectfully.